Where existing ride-hailing in Nepal falls short
Commonly cited rider and driver complaints about ride-hailing apps in Nepal — the gaps our plan is built to address.
Where existing ride-hailing in Nepal falls short
These are the gaps our plan is designed to address. They reflect commonly cited rider and driver complaints about ride-hailing apps in Nepal, not audited market research.
Surge pricing
Fares that spike unpredictably during peak hours or bad weather make budgeting for a ride difficult, especially for riders who depend on rides daily.
High commissions
Drivers commonly report that platform commissions eat significantly into what they take home per ride, pushing some toward multi-apping just to make ends meet.
Safety gaps
Riders and drivers alike want more built-in safety tooling — trip sharing, verified profiles, in-app reporting — rather than relying on ad-hoc workarounds.
Pricing opacity
Fare calculation is often unclear to both sides of a trip, which erodes trust over time and leads to disputes at the end of a ride.
Coverage limits
Reliable service tends to concentrate in central Kathmandu, with weaker coverage and longer wait times further out in the valley.
Driver churn
Thin margins push drivers to leave the platform or split time across several apps, which in turn hurts reliability for riders.
Two sides of the same platform
A ride-hailing platform has to work for both sides of the trip at once — a fix for one that makes things worse for the other isn't really a fix.
For riders
Unpredictable fares and inconsistent coverage make it hard to trust a platform for daily use, especially outside central Kathmandu.
For drivers
High commissions and unclear payout structures make it hard to plan around ride-hailing as a stable source of income.